Monday, April 8, 2013

Straight Talk Data Clarification

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We want to take this opportunity to address a topic that we know is important to you - data limits on your Straight Talk plan.

You may have heard rumors online that there is a hard cap of 1.5GB for data on Straight Talk.  We want to clear this up for you right away: We are NOT cutting off data at 1.5GB on Straight Talk.  The data limit in reference only applies to Bring Your Own Phone (BYOP™) AT&T-compatible SIMs on our sister brand, NET10. In fact, most of our customers enjoy their unlimited data plans with no issues or complaints regarding their data speeds or service. Please see sections seven and eight of Straight Talk’s terms and conditions for full details.

Still worried about your data usage? Here are a few tips to help you conserve your data:

  1. Connect to WiFi whenever possible to avoid using data entirely. WiFi Finder can help you discover open WiFi networks.
  2. Close applications that are not in use (this can save your battery, too!).
  3. Turn off auto-updates for apps or change the settings to update over WiFi only.
  4. Turn off automatic photo uploading or change the settings to upload over WiFi only.
  5. Turn off push “as items arrive” email. Instead, set your email account to sync every hour or longer.
  6. Browse mobile friendly websites instead of full webpages, which use more data to view.
  7. Use apps that help you manage data. In Android 4.0 or later, you can set limits and alerts on your usage. Otherwise, you can download 3rd party apps for Android and iOS such as:
    • Onavo – iOS/Android
    • Data Usage - iOS

Questions? Leave a comment below.

Thank you,

The Straight Talk Team

81 comments:

  1. That's one of the most confusing clarifications you could issue. We have no limits, but here's how to reduce your data usage to fit within our non-limits. At least on Net10 it's laid out nicely - 1.5GB then you're done for the month.

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  2. Well that's a convenient clarification, since you all have stopped offering ATT SIMs and only sell crappy T-Mo SIMs now!

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  3. I do have a question......I have an iPhone 4S and I was recently suspended for "high data usage." I am curious as to how long it lasts. I called Tech Support and they said to update my plan with an extension and then wait said it could be a few hours or a few days. Any ETA on getting the suwpension lifted??

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  4. If this is true, please explain why my data service was terminated in January for using 2,031 MB of data in December on a Straight Talk AT&T SIM.

    You have a cap. It's a full-on cap, not a throttle, and you continue to deceptively and fraudulently advertise it as unlimited. Just come out and say what the cap is. It's still a good deal!

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  5. What about throttling? There seems to be no sort of consistency. If we can only use 1.5GB without having our speeds reduced, then say that. But by throttling users at 800MB while others use 3+GB in a month, you are alienating your own users and setting a bad example.

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  6. This is a pretty timely post. I received a call today informing me that the "data usage levels on [my] Straight Talk wireless phone are excessive and adversely impacting our service levels".

    So what absurd amount of data have I sucked down over the past month?

    1.1 GB.

    That works out to about 35 MB a day. If that's where you're drawing the line, that's pretty sad.

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  7. My wife got notification for excessive data useage and she only checks her email and facebook. She is maybe using it maybe 5 minutes a day and never streams video, never uses pandora, don't down load movies, don't tether NOTHING. Still she received the call saying they detected excessive useage. Tried to explain to tech support and I might as well talk to myself. They are convinced the system detected excessive useage so she must have excessive useage. The system that monitors data useage obviously has made a mistake. How can I take care of this obvious mistake????????

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  8. My data was throttled down a month ago. I've since paid for another month, but it's still at 14kbps. How do I get back to full speed? I called customer service and just got an automated message about not using too much data, and was given no warning.

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  9. I have been without service for most of the day after the storm. Can you tell us when we will get it back? Mena, Ar Straighttalkcustomer with the new smartphone.

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  10. So you are going on the record to say that your AT&T BYOD SIM does not and will not have a hard cap of 1.5GB? Why do your employees insist this is the truth?

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  11. What's the damn limit if you're throttling and cutting people off then? You people fail to acknowledge to anyone who calls customer service!

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  12. If the Contract id Month to Month, why is it not restored at the begging of the next monthly cycle?

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  13. I can testify that my data speeds have been suspended entirely, when I have used much less than 1 GB of data. It's funny how there are no comments on this blog posting. Instead of having your customer service representatives working diligently to fix your problems with your customers, you instead have them posted to the computer to remove our comments. That's pathetic. I have had my data suspended twice now in the past two consecutive months. Last month I used, .24 GB of data only to have my data suspended after paying nearly $50 (including taxes) for a month's service of "unlimited talk, text, and data." This month my phone last a day and was suspended! I only receive on picture message that was 2 MB of data to download and it is yet again suspended. I cannot speak with any real customer service agent who is willing to fix the issue. They claim to not be able to fix the problem until the next month's billing cycle because they're system is automatically ran by a computer system. I will no longer be using Straight Talk and I will tell everyone not to use Straight Talk because it is a fraudulent business.

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  14. Just got off the phone with a friend that has StraightTalk on the monthly unlimited plan and she can no longer send pictures due to StraightTalk said she's over the limit and can not use data until the 19th of April. I tried calling for her but only got automated answers. She's getting screwed without the kiss. So long Straight Talk.

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  15. What about streaming video such as YouTube and Netflix. You show these capabilities in a TV advertisement, yet section 6 of terms and conditions states this is not allowed.

    Why the double standard?

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  16. I had 1.05 gb for the entire month and just got a call saying i was adversely affecting the network and subject to suspension or termination........so do i ignore the telephone call based on this post that is there days old? ? ? The phone call seems to directly contradict this posting......

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  17. This is interesting. I just received a call from Straighttalk essentially telling me I am abusing the network and that I will be terminated if I use at my current levels. I used 800 megs over a 5 day period. I used the data during the overnight hours from 11:00PM to 12:00PM or later. I live in the middle of nowhere. With the above narrative to consider and considering I only do this once or twice a month . I can't see how I could be damaging the network at all. If they are willing to terminate me at 800 megs, or a little more, how can their statement about not throttling at 1.5 gigs be true?

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  18. What if you can't connect to wifi? If you have Netflix (as in your TV commercial), you are not allowed to stream video according to section 6 of your "Terms and Conditions".

    So if you can't connect to wifi, is streaming allowed? Sounds like data limits to me.

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  19. help. my phone was stolen and they changed the number. i had registered it online so i was able to retreive my new number and transfer the number bk to my old phone. but...then my service was disabled and they changed the number again. when i tried to rtansfer bk the website told me the phone i wanted tot use was already active on another acccount. by the time i got another ohone to use for the transfer tyhey had deactivated the phone. what i dont get is how i just bought a phone and an unlimited r45 dolar plan and i cant seem to activate any phone on my account now with out paying for another service card?? wtf?? plus, to top this allllll offfffff......this was the second phone id had taken from me within two damn days. my roomie was a thief. the first phone was taken and number changed but it waas the weekend and i coulndt transfer my service without knowing the phone number they changed it to. anther wtf? id had that number for a year. surely it was rewgistered. does straight talk have any brains or is it me? cuz when i finally did reach customer service...alll threee times not a single thing was accomplished. no one verified who i was or any of my info regarding the phones as being maybe registered to me. no one knew a thing and it was all of a whole minute for them to say each american word the entire call. nit trying to be rude but i was so upset already and then i couldnt even understand the person i was talking to. all three times i rtied to reach a supervisor. twice i was hung upo on once transferred and an automated voice told me threy werer tooooo busy.... then i actuallllly couldnt wait thirty minutes the last time. i mean i am very stumped and upset. help. anyone please help. i feeeeeel so dumb.

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  20. Can we talk about reserve and how it is supposed to work? I purchased reserve time 15 days in advance but my phone was still shut off at the end of the original 30 day plan. I purchased reserve so something like this would not happen.

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  21. Can we talk about reserve and what it is for? I purchased reserve and guess what, it didn't get applied to my service and now, on a Friday night I have no phone service, and no Straight Talk customer service. Please talk about how the plan is suppose to work.

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  22. Service: BYOP T-Mobile
    Phone Number 820-879-2727
    Ticket Number: 1182039274
    Type of service; Prepaid Month to Month/with Reserve

    Please be advised that my original service end date was 04/13/2013. I purchased reserve on 04/07/2013 and received a text indicating that my new service end date is 05/13/2013.

    My service was cut off 04/13/2013 at midnight.

    I borrowed a phone and contacted customer service in the morning. It took me six levels, two customer service and four tech support to resolve the issue. It was a glitch in the system, and it is resolved. Here is my major issue; Not once did any of the representatives apologize for the interruption. It was like, ok, shut off your phone and restart it, if it does not work, wait for a half-hour and try again. Is there anything else? And that was it.

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  23. Your data clarification is a lie. I purchased Your Version of the Samsung Galaxy SII from straighttalk and you cut off my data service the very first time I used it to view a video???? You are advertising lies as well. You don't have unlimited Talk, Text, and Data. Why would you say that your data restrictions only apply to "Bring your own Phone" customers? If this does not get resolved today, I am about to do some very negative advertising for Straighttalk as well as shut of mine and my other 8 family members that use it as well. I can't believe I was about to purchase my mother the same Samsung Galaxy SII from you guys. I will be returning my phone to walmart.

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  24. My data was cut off a week into the month. I went 22 days without my 3g network because of "over usage" of my UNLIMITED data plan. Its a new billing cycle and I have put on a new $45 unlimited card. Still no 3g..... when will I get my mobile network back????

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  25. According to your customer service representatives, excessive data usage limits do not have an exact number. So how are you supposed to know if you are excessively using your data until it's too late? I have been a customer faithful for three years now and used to boast about how wonderful your company was. Let me emphasize WAS. Now my data has been cut off without any explanations and only after i was referred to an automated system was i aware that was what had happened. The system told me my data would be restored within 24 to 48 hrs after adding a service card. I added one to my reserve on the 8th. It activated on the 10th and here it is midday through the 13th and i still have no service. I work with the elderly and rely on my web to verify many important things related to my job. I have always been polite and helpful to the cs reps. I do not understand why this is able to happen?!? A suggestion: maybe provide restoration cards for people with higher usage rates or a high end device card for say 65 instead of 45? This problem will only exponentiate as technology increases. A solution would be not only in my benefit but the benefit to your comany's survival.

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  26. what ever you do ,do not buy this phone service it sucks the unlimited talk text and web plan is not unlimited they will cut you service and your phone of for 1.being on the phone to long 2.haveing high call volume 3.using to much data (when they said it was unlimited)4.being on internet to long and they don't let you tether or have portable Wi-Fi note: this will be posted on a variety of blogs and websites.

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  27. Why does it take soo long to active services? I have paid my Straight Talk Account online on 4-12-2013 and still do not have service.

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  28. Why cant you buy at&t sims any more?

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  29. I see so many complaints online about you shutting off data and refusing to say why. You've lost me as a customer after doing it to me, only 10 days into my service, with NO warning. I've actually used LESS data the last few months because your service has become so slow it takes a small youtube video half an hour to load. I'd rather watch videos at home on my computer where I have decent internet. Your service reps are very hard to understand, and actually LIED to me telling me connecting my phone to my computer to charge and/or transfer pictures and music is a violation of the TOS.

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  30. Thank you for the canned response, I am here to state that this response is also a lie. I have called your customer service, whereupon I have been notified that I have "excessive usage" let me pause here to note that the words "excessive usage" imply that there is a limit, regardless of whether or not it is a hard cap, even though the plan says "unlimited". Having said that, I would also like to point out another discrepancy. When I call customer service, I am directed to the "tech support department" which is actually a prerecorded message called the "high data usage hotline" this is the only extension that the customer service representatives are allowed to transfer calls concerning high data usage. Also, when I call, the representative pulls up my information. Where he/she can see that I have already been transferred to the high data usage hotline. Even though I ask for a supervisor (which the representative acknowledges) they again transfer me to the hotline which is a dead end recording. I have searched all avenues of customer service and there isn't any place where I can learn exactly why my service was terminated. Having pointed out these discrepancies I hereby state that Straight Talk Wireless has falsely advertised their services and proceeded to hide behind their "first level of support" that is incapable of referring the customer to a higher level of support or any other means of resolution.

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  31. That BS because my internet has been cut off or " restricted" by straight talk by saying I was using more than 1.5 GB I can prove that is a fact and they r restricting and cutting off internet for over usage and saying the only way to resolve.this.situation is to add another service card on and waiting 30 days after I just paid for a "unlimited" card a week ago and after a new card is added and 30 after ur internet may be unrestricted. I have already paid for a unlimited card and now my internet is restricted for over usage they say it unlimited and then cut ppl off for over using the internet and trying to make them add another service.card.after they have already added one so it not a rumor it true they do have a cap at 1.5 GB and will restricted it internet for over use.

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  32. Your company is the worst company Ive ever dealt with. Your customer service is terrible. Your data service is NOT unlimited. That statement about "most customers no complaint" is a lie. Yall should shutdown. This company has treated me terrible as a customer. Its not right at all.

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  33. And I can tell you from experience that you are full of bullshit!!! I was on the service for about a week and did not stream anything over wireless and used about 200 MB in that time and you all throttled my data down to almost nothing. I have already started speaking to an attorney about a lawsuit against the company for the illegal practices that have been taken apart in.

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  34. My wife received a phone call to day from Straight Talk, telling her she is using too much data. This phone call also stated if she does not cut back on her data usage her phone and plan will be terminated. She sits at home connected to our WiFi every day. So my question is how can she be using too much data if shes not using the 3G network?

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  35. I am seriously considering abandoning AT&T and jumping over to straight talk. I have read the reviews and the data issue is keeping me on hold. I don't use a lot of data because I have wifi at home and at work. I read your terms and conditions thanks to your customer service agent, and it sounds like everything people do with their phones nowadays is considered illegal uses of your data. Really? My husband is a fireman and spends time on his phone using data to watch youtube videos. There's no wifi where he works. So does that mean I can't switch him over? That's at least one customer you're losing. Which I'm sure you might not care about but I care.

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  36. Can you please share this policy with your employees? I have called multiple and given different answers each time. I was throttled to the point where the browser was not usable. I never violated your terms of service. Your managers said they verified they found no evidence that I violated your terms so eventually they got my data back but they say they are still waiting for Corporate to answer why this still keeps happening to customers. I still can't get anyone from your corporate office to call back.

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  37. We just received a call from Straight Talk threatening to turn off our phone after 336mb this month. 45 minutes of phone calls to customer service agents that don't speak English well and being redirected to an automated machine that hangs up on us is frustrating. From what we understand, there is a 1.5gb monthly limit and a 2mb daily limit - something is wrong with your system.

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  38. this is bogus. I have a straight talk galaxy s2.have been throttled more times than i can remember since i bought phone in janurary. NOW no data at all. they say i used too much data but wont say how much i can use.

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  39. this is not true. bought straight talk galaxy s2 on 1/1/13. have been throttled numerous times. now no data at all. they say i used too much data but wont say how much i can use

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  40. If folks wanted to turn all that off they wouldn't have a smartphone. I think you need to be more candid about data limits and more sensible. If not, I'm sure consumers may consider other means -- through the courts for example -- of forcing you to clarify your data policy.

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  41. I just called Straight Talk and was informed that I am only allowed 1.5 GB of data. I referred to this website and they said that this information is incorrect.

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  42. My daughter's internet has been suspended with no logical reason why, as she has "unlimited" data...can anyone explain this? She has only had the phone for 2 weeks, and is very disappointed with Straight Talk's version of what "unlimited" is!

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  43. Will Straight Talk ever sell AT&T compatible sims again?

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  44. My $45 Unlimited Straight Talk internet connection on my Galaxy 2 phone was suspended 9 days before my service end date!!! I read the terms & conditions & the "UNLIMITED" they advertise is complete nonsense! They are suspending your service under THIER terms in section 6 7 8!!! I don't & have never used my phone for any type of unauthorized bullshit KARRINA accused my of doing on my ph!! She was rude & refused to believe anything I asked her to do like check my past usage!! I use my phone normally, & i dont know how to upload,download,stream videos ETC!!! I don't no how to do ANY of the things "THEY" can accuse you of doing just to cut your service early!! I want "PROOF" i've done something wrong!! Not just a RUDE CUSTOMER SERVICE b*^_+ accusing me of it!!

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  45. i hve a lg optimus dynamic..this phone came wth 33 apps already downloaded an i hve only downloaded 3 app an my memory is almost full is there anyway to uninstall these preloaded app so tht i can hve more memory to do more dowmloads or do i hve to purchase another sims card.pls help me i need more room..

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  46. You might not be cutting off the data but when the data is throttled down to GPRS:1 its rendering the customers abilities down to dialup speeds. I was in downtown Seattle when my phones GPS would not render because the latency provided by the physical GPRS connection was too great. Luckily I had my father with me who was familiar with the roads. Later that day I came to realise that my mentor was not able to contact me because my phone was no longer able to receive or make any calls. I have extensive experience troubleshooting straight talk phones and the volume of phones that have issues are appalling when compared to other mvnos. I work with these phones everyday and have been a customer and associate for over a year now. I am trully disgusted by the vague policy provided. The cheap $45 dollars does not excuse for the unreliable service that is being provided. Many customers are happy with the Servics and I was as well. But when I need my phone for emergencies and I cannot rely on straight talk to provide me reliable service or friendly customer service I and many other customers will look elsewhere. This is especially infuriating when you deal with Tracfone customer service for an hour each shift troubleshooting customers phones. I hope straight talk takes a notice and I feel they have potential but need to revise their policy and provide some clarity.

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  47. I hate to be a stick in the mud, but I bought a straight talk phone at wal mart and my data service got disconnected. not throttled but disconnected. the customer care said when you refill your service card next month it will rest and everything should be normal again, I refilled and still nothing has happened. I would leave and email to be reached at but I cant check it because I have no data!

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  48. This is a lie straight talk cuts you off there a huge rip off I can't believe they can get away with lieing to the people there a joke and anyone from straightalk want to say anything email me at spencerray79@Gmail.com

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  49. I've got a great question. What is the limit? Every now and then people (including myself) get phone calls from ST about high data usage. What is high data usage? 1.6 gigs? 3? I am very careful to use wifi most of the time, but ST is very much giving its customers the mushroom treatment on this. Thanks!

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  50. So why isn't my service back on when I paid my bill on Thursday

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  51. SO why isn't my data back on? I paid my bill on Thursday

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  52. You're garbage, you're cheaters and you'll run out of business very soon with your criminal practices and super poor customer service. I paid my plan. Three weeks ago and still don't have internet access, because I use "too much internet" from my "UNLIMITED" plan. Do you really need a dictionary? Do you know what unlimited means? Have you heard of such thing as lawsuits for misleading advertising? A big storm is coming upon you guys and guess what? You brought it upon yourself! Never before I felt so ashamed of my Mexican roots, Carlos Slim you should be more careful with who and how is managing your international branches, because they're truly fuckin.g it up big big time. This is my phone number from your shitty company, if you want to hear this from me in person I have no problem with that, just give me a call, 619-227-6887

    PEDRO MICHEL

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  53. I was cut off of my Internet. Now only being able to use in wifi areas. I received no warning or notice that I was approaching a limit. Please help!

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  54. If you have the unlimited data, can you use your phone (if phone is equipt) as a hotspot to use other devices such as kindle/tablets/laptop?

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  55. I have a galaxy s2 purchased through straight talk. Not byop. My data coverages was cut to 1.5g I purchased this phone because of the unlimited data and now I can't use my phone for the things I need to do. I travel and not always around free wifi. If I wanted to pay never would have came to a company offering unlimited data usage. 45 dollars is a great find but misleading. What are you, the company going to do about this? I need the att coverage for TMobile doesn't pick up well everywhere.

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  56. This is not true. I am using a straight talk plan and have been completely cut off my data without any warning. To clarify I am NOT on Net10 and I have never used any type of tethering service. I have tried calling your customer support twice and was simply directed to an automated message that says I used to much..how much I don't know. How much is to much I don't know your terms of use policy don't say! This is very misleading and in direct violation of your terms of service.

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  57. This is my last month with STRAIGHT TALK after 2 years! Im down to 3 kbs download. If its no longer UNLIMITED than the name needs to be changed. This is truly a sad momment as i was happy with my service. I hope others follow and drop this service. Because it is now a rip off. I know all my friends and familly are dropping straight talk.

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  58. I was just shut off on my data at only 856 mb within 20days of my cycle month with a forecast of 1.27 gb of data usage through the rest of the month on the plan you speak of. Also was throttled last month. Been with straight talk for 3-4 months and cant see it being much longer. An "unlimited" limited plan, that shuts you off before even reaching that limit? Lol no warning or explantions from any staff ive talked to either.......sounds more like straight garbage

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  59. This is not true. My wife and my daughter were both cut off and still are until tomorrow 6/13/13 because they were said to have used too much data. My wife is a college professor who uses her phone for email and text mostly with a games here and there. My daughter I can't vouch that she does not use a lot of data but when I purchase a plan that says UNLIMITED talk, text, and data, I take it to be just that! I spoke to a rep who finally admitted (I think accidentally because she would not repeat again) that ST cut them off after they reached 1.5GB of data. The bad part about this is I actually have been telling all my family and friends about switching to ST from AT&T which we were all on. At the moment there are 37 people who switched because of my recommendation and I feel bad now because I boasted how I have 4G and UNLIMITED everything! >:-/

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  60. I honestly don't understand why you are bullshitting your customers this hard, after getting through all this trouble to have them sign up for your service.

    You can easily avoid all the "unlimited" controversy by clearly defining what "abuse" is. "We are NOT cutting off data at 1.5GB" - oh, but you THROTTLE at 1.5GB, and and cut off data after 2GB or more. Do your PR people ever heard of "Comcast unlimited internet service" and how that turn our in the end?

    Please don't treat your customers this way. The service you provide is great as it is, no need for shady marketing tactics for the sake of using the word "unlimited". And you definitely need to work on your Customer Service employees, as it makes your company look worse than a crappy start-up.

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  61. This is BS, you have cut off several accounts for going over 1.5 GB of data. This is not unlimited data, it's false advertising. Expect another complaint to the BBB if this company doesn't get "Cut in half" as well.

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  62. Bull Crap, my friend reached the 1.5 GB limit, you guys are false advertising.

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  63. I am sorry but the no cap is a lie my mom has straight talk unlimited with her galaxy s ii phone she does not have your sister net 10 today her Internet service was cut off when she called her straight talk customer service number she was informed she exceeded 1.5g in data and would be off Internet service till she renewed her minutes on June 22nd.

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  64. Where can I lodge a complaint or dispute? When you tell a customer that they violated the Terms of Service you better have proof to back it up. I asked over and over again see my data usage because Straight Talk cut my data sayning I went over. When I asked how much over no one could tell me. When I asked how can I go over something when I have unlimited service no one could tell me that either. Straight talk could not show me my usage my overages nothing. I didn't do any of the things described in T & C. Why am. I being penalized for nothing. I've been a loyal customer for 2years . I recommended other people to straight talk because I thought it was a great plan. I use wifi primarily. When my wifi was cut off I went to use the mobile data and couldn't because straight talk cut me off. I was told I violated the terms of service. I was sent to that automated message over and over again. I talked to over 7 Representatives and 4 managers from April til June to resolve this. Last week a manager promised me a month of free service for the inconvenience I was going through. Well I didn't get that free month and when I called back about it I was told there was nothing in the note about it. How can you cut someone's service and not even informed them. I got no text email call or anything before straight talk cut my service. It's not fair to accuse someone of using too much data and you cannot show that person how much data they actually used.

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  65. How do I get my data turned back on?

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  66. So you shut it off at 3 gb.

    that's when mine cut me off this month.

    Why can't you put that on the cards people buy or on the phone box? Why do you have to lie ?

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  67. I have three phones with straight talk at the moment and have had no data problems yet. Been with straight talk now for a little over a year, don't know how much i use, but use quite a bit at times.

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  68. Thats bullshit i will be going to the news about your false advertising mine gets cut back within two weeks every month.i have a ST SG2 so if everyone chips in and makes a stand against straight talk somthing will be done or they will lose millions of dollars obce the word is out on national television

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  69. I am unable to connect to the internet at all, can you help? And my phone is doing weird things, making random shaking vibrations, the display screen is horizontal as opposed to vertical. Can you please help? Im quite frustrated.

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  70. I call ten times because my account is suspended.......i cant open safari or download anything for apps store...i had call them and they just say you used more date so you're data is suspended.......bull sit

    i cant do any thing...straight talk is useless...fraudulent people.....even through service card states unlimited data....lie there too.....

    i am sick of calling them if anyone have better ideas let me know. i will appreciate them......fucking data

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  71. So, if someone violates your data terms, and is told their data will be returned once they refill their service, why then hasn't my service been returned in 3 months! And why can't your csr's give me any answers? Will it never again be allowed? I am losing my trust in ST and their poor customer service

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  72. http://www.abingtonlaw.com/Straight-Talk-Wireless-class-action.html

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  73. http://www.abingtonlaw.com/Straight-Talk-Wireless-class-action.html

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  74. Yeah you say unlimited data and no data caps but, you are lying! Your customer service sucks. Everytime I ask them about why my data speeds are throttled exactly 2 weeks into my service plan they shunt me off to a recording. All your techs will do is say please get on another line so we can trouble shoot your phone. There is nothing wrong with my phone! 6 times been so called trouble shooted and nothing. Even in a 4 bar zone all I get is 119 kbps down after two weeks. Your terms of use policy on overuse or abuse...I do not do any of these things I do not continuously uninterrupted stream movies or music. I might watch a 10 minute news clip here or there or listen to a song on spotify which uses hardly any data. 2 weeks in I am usually at a little over a gig of data for my usage per Cisco Networking Data usage app I have installed on my phone Cisco is the Microsoft of Networking so I know there app is accurate. Maybe I should just switch but of course straight talk can afford to loose 1 customer but that customer tells his friends his family and they tell their friends and family definitely don't buy straight talk because they are liars and they do not provide the services advertised. Where I come from in America a person is taken seriously for their word if they do not do what they say then they are not worth anything. If you advertise Unlimited Data then thats what you have to provide that means no throttling no data caps Unlimited! Now if you want to say Unlimited Data (notice:You will receive 1GB of data at unthrottled 3g speeds then after that you will be throttled to 2g speeds) then that would be an accurate statement of what your company provides. Otherwise you are false advertising and committing advertising fraud and consumer fraud and can be sued in civil court if someone decides to sue you. If you want to attract customers then be straightforward with us you are after all Straight talk so give it Straight not crooked.No where on your packaging or advertisement does it specify any of this.

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  75. So if there is no limit why do people get cut off around 2 gbs? Are you trying to be sneaky and say that there is no 1.5 gb cap but there is a 2 gb. Also you make it sound like you can go off and do whatever all day with data and not expect any throtteling or data cut off? Clarify? -Max (ex st customer)

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  76. So for the third month I have been throttled. This month it was after 600 mbs of data. In any of the instances I was not streaming or tethering.

    Now each time that I have gone to customer service to do resolve this, I get told to call a "high-data" hotline that is just a recording telling me what is in this post and then hangs up.

    I am on ATT sim for Straight Talk and I have had good service until just recently. I really want to believe that what you say is this post is true but my experience leads me to believe otherwise. What avenues do I have to resolve this?

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  77. I would respectfully call "shenanigans" on this particular blog post.
    I am a BYOP user of StraightTalk, Not of Net10. When I exceeded 1.5Gb last month, my data was stopped entirely. No data at all. No MMS, no email on the go, and no GPS when I was driving in a HUGE city I'd never been to. Straight talk TOTALLY messed up my whole month.
    And then, to add insult to injury, your foreign representatives don't know anything else to say besides "it goes according to your terms and conditions, but I don't know what that is". After which they would transfer me to a voice recording that says "you've exceeded your monthly data limit. Your service will be restored within 48 hours after your next month's plan begins."
    So, there is, in fact, a very hard cap and limit on Straight Talk's UNLIMITED data.

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  78. Straight Talk's unlimited plan is not actually unlimited. They have reduced my data speeds as well as cut it off completely for "excessive use" or "high data usage". I have not exceeded one gig of data for the entire life of my phone, yet every month I am penalized. I wii be switching phone companies at the end of the month.

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  79. That's not true, though. I've heard plenty of complaints from users who had crappy service (clearly throttling) at the end of the month and when they called you said "You violated the TOS" with no further explanation. TOS includes "streaming services" (Pandora, Google Music, etc) but how do you tell? One guy claims he did a big road trip with Google Maps open and got flagged and claims he wasn't streaming music or anything.

    So it sounds like you're just claiming anyone who uses more than X amount of data is "violating the TOS". And if that's the case, then X is the limit.

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  80. Everything I read, contradicts what you are telling me about your plan. The number of web post from people that have been throttled or cut off is huge. Some of these posts are from professional tech bloggers and website writers that are very credible. I currently use a Alltel smart phone as what I consider an average user and my data usage is always between 2 and 2.5 GB per month. I was looking to move to Straight Talk, but from everything I have read, I would be considered a violator of the terms the first month I used the service. Your clarification doesn’t clarify anything and explains not of the limits that you obviously have in place. Anyone that isn’t paid by Straight Talk can see that you do use hard limits.

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  81. I've had Straight Talk going on 3 years now an i never had an issue with my data coverage. I'm not sure where the rumor started but its not true

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Surpassing Verizon, TracFone notches 1.1M net adds in Q4

By Mike Dano
http://www.fiercewireless.com

Feb. 9 2011 - 6:03 pm - América Móvil's TracFone MVNO service netted a whopping 1.1 million new subscribers in the fourth quarter of 2010, finishing the period with a total of 17.7 million subscribers.

TracFone's net adds put it in the same league as some of the nation's Tier 1 wireless carriers. For example, Verizon Wireless (NYSE:VZ [1]), the nation's largest wireless carrier, recorded 955,000 total net customer additions in the fourth quarter, ending the period with 102.2 million "total wireless connections."

Such a comparison isn't completely fair, however. TracFone doesn't operate its own wireless network--instead, as an MVNO, the company essentially piggybacks on the networks of Verizon , AT&T Mobility (NYSE:T [2]) and T-Mobile USA, reselling their services under TracFone's brands, which include Straight Talk, Net10 and others. Thus, TracFone's net customer additions are also counted by its host carriers under their "wholesale" column.

Nonetheless, TracFone's stellar growth is notable. The company has grown its U.S. subscriber base from 14.4 million in December of 2009 to 16.7 million in September 2010 to 17.7 million at the end of the fourth quarter of last year.

As for TracFone's subscriber metrics, the company's minutes of use skyrocketed 219 percent year over year, from 94 in the fourth quarter of 2009 to 300 in the fourth quarter of 2010. TracFone attributed the growth to its Straight Talk unlimited service. TracFone's average revenue per user grew from $10 to $14 during the same period while its churn remained relatively unchanged at around 4 percent.

Read the full story here.

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CTIA-The Wireless Association's statement on usage and cost for mobile phone calls

WASHINGTON, DC CTIA-The Wireless Association® issued the following statement today in response to the OECD Communications Outlook report on usage and cost for mobile phone calls:

The headline from the recently released OECD Communications Outlook report reads that Finland, the Netherlands, and Sweden have the lowest prices for mobile phone calls among OECD countries, while the highest prices were found in Canada, Spain, and the United States. But since U.S. consumers enjoy the lowest per minute rates of all of the OECD countries, what today’s OECD report really shows is that some international comparisons just don’t make sense – especially when built on flawed assumptions.

The real story is buried on page 275 of the OECD report which states:

“It is important to note again that the OECD calling pattern in the basket can be significantly different than common calling profiles in a specific country. For example, the high-usage OECD basket includes 1,680 outgoing voice calls per year while users in the United States average 9,600 minutes of voice calls (combined incoming and outgoing) per year. In this case the basket provides the cost of buying exactly the calls and messages in the OECD basket rather than what may be considered a ‘typical’ bundle in the market.”

Read the full article here.