Monday, January 7, 2013

Straight Talk Easy Exchange Program

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Love your phone? Good. We want you to have it for as long as you’d like. And even with water damage, shattered screens, power surges and other accidents, you can.
It’s called the Straight Talk Easy Exchange program where you may be eligible to trade in a damaged phone.

We offer two programs*:

Easy Exchange PLUS: Purchase Easy Exchange PLUS monthly or annually within 30 days of initial phone activation and you’ll receive coverage for accidental damage and electrical or mechanical malfunction.  So if your phone suffers water damage, a shattered screen, or falls victim to humidity, we’ve got your back.

Easy Exchange: Purchase easy exchange annually within the first year after initial phone activation.  Easy Exchange extends the manufacturer’s warranty and covers electrical and mechanical malfunction providing extra protection for your favorite phone.

Easy exchange protection is available at pricing ranging from $.99 to $39.99. The pricing depends on the retail price of the phone, duration of the plan and whether the plan is prepaid.

*Please note that activation zips in Florida and California are not currently eligible, and BYOP is not offered at this time.


  1. I just transferred to a new phone ... followed the instructions and now neither phone works. It has been down for about 5 hours. This is my only phone. The only way I have to contact customer service is via email and I have been notified their response time for email is 5 business days! That is totally unacceptable. That means my service could be interrupted for over a week. I need another method to get in touch with someone.

  2. They do not honor the exchange program unless you send your damage phone to them. First, they check the phone over to verify your compliant to determine if a replacement is necessary. So, one would be without a phone for about 2 weeks. Per Company policy

  3. Me quitaron el acceso a data cuando reclame 12 dias de servicio que robaron un fraude total

  4. I thought I'd offer something, it sounds like you are in a bind.
    See if their Facebook Page helps. I'll try to paste the URL here:
    Hope you have Facebook and get assistance, friend.

  5. Yup been waiting 21 days for my replacement phone... still being processed according to customer service... they received old phone back on June 12, claim was put in on the first... great customer service... not!


Surpassing Verizon, TracFone notches 1.1M net adds in Q4

By Mike Dano

Feb. 9 2011 - 6:03 pm - América Móvil's TracFone MVNO service netted a whopping 1.1 million new subscribers in the fourth quarter of 2010, finishing the period with a total of 17.7 million subscribers.

TracFone's net adds put it in the same league as some of the nation's Tier 1 wireless carriers. For example, Verizon Wireless (NYSE:VZ [1]), the nation's largest wireless carrier, recorded 955,000 total net customer additions in the fourth quarter, ending the period with 102.2 million "total wireless connections."

Such a comparison isn't completely fair, however. TracFone doesn't operate its own wireless network--instead, as an MVNO, the company essentially piggybacks on the networks of Verizon , AT&T Mobility (NYSE:T [2]) and T-Mobile USA, reselling their services under TracFone's brands, which include Straight Talk, Net10 and others. Thus, TracFone's net customer additions are also counted by its host carriers under their "wholesale" column.

Nonetheless, TracFone's stellar growth is notable. The company has grown its U.S. subscriber base from 14.4 million in December of 2009 to 16.7 million in September 2010 to 17.7 million at the end of the fourth quarter of last year.

As for TracFone's subscriber metrics, the company's minutes of use skyrocketed 219 percent year over year, from 94 in the fourth quarter of 2009 to 300 in the fourth quarter of 2010. TracFone attributed the growth to its Straight Talk unlimited service. TracFone's average revenue per user grew from $10 to $14 during the same period while its churn remained relatively unchanged at around 4 percent.

Read the full story here.

Great Coverage!

Straight Talk uses one of America's best networks, so you're assured of great coverage, fewer dropped calls and clear connections.

Whether you talk, text or send and receive data, Straight Talk's got you covered.

Click here or on the map for a closer look.

CTIA-The Wireless Association's statement on usage and cost for mobile phone calls

WASHINGTON, DC CTIA-The Wireless Association® issued the following statement today in response to the OECD Communications Outlook report on usage and cost for mobile phone calls:

The headline from the recently released OECD Communications Outlook report reads that Finland, the Netherlands, and Sweden have the lowest prices for mobile phone calls among OECD countries, while the highest prices were found in Canada, Spain, and the United States. But since U.S. consumers enjoy the lowest per minute rates of all of the OECD countries, what today’s OECD report really shows is that some international comparisons just don’t make sense – especially when built on flawed assumptions.

The real story is buried on page 275 of the OECD report which states:

“It is important to note again that the OECD calling pattern in the basket can be significantly different than common calling profiles in a specific country. For example, the high-usage OECD basket includes 1,680 outgoing voice calls per year while users in the United States average 9,600 minutes of voice calls (combined incoming and outgoing) per year. In this case the basket provides the cost of buying exactly the calls and messages in the OECD basket rather than what may be considered a ‘typical’ bundle in the market.”

Read the full article here.