Friday, May 21, 2010

Update

Share & Bookmark Dear Straight Talk Customers

The recent technical issues have been resolved but due to a backlog from those who had issues, it may still take time to get through to Customer Service. If you are still experiencing any difficulties, please let us know. Thanks again for your patience!

Thursday, May 20, 2010

New Update From Straight Talk

Share & Bookmark Straight Talk Customers

We apologize, but are experiencing temporary difficulties in processing transactions. We are currently working on the issue and expect to have it resolved shortly. We will continue to post updates as they become available. Thank you for your patience.

Wednesday, May 5, 2010

Dear Straight Talkers

Share & Bookmark Dear Straight Talkers;

We apologize for our recent technical issues. The network outage was addressed and service has been restored.

Due to the high volume of calls during this time, support staff may not have been able to respond as quickly as we would have preferred. We apologize and are taking steps to ensure that resources are in place to handle any and all customer issues.

Though we do not wish to minimize the seriousness of this problem, the outage affected a small percentage of Straight Talk users attempting activation and replenishment of service. Most Straight Talk customers were not affected by this issue.

We value our customers and continue to work with our partners to ensure that Straight Talk activation, replenishment and support meet their needs – today and always.

Thank you for your patience and understanding.

Surpassing Verizon, TracFone notches 1.1M net adds in Q4

By Mike Dano
http://www.fiercewireless.com

Feb. 9 2011 - 6:03 pm - América Móvil's TracFone MVNO service netted a whopping 1.1 million new subscribers in the fourth quarter of 2010, finishing the period with a total of 17.7 million subscribers.

TracFone's net adds put it in the same league as some of the nation's Tier 1 wireless carriers. For example, Verizon Wireless (NYSE:VZ [1]), the nation's largest wireless carrier, recorded 955,000 total net customer additions in the fourth quarter, ending the period with 102.2 million "total wireless connections."

Such a comparison isn't completely fair, however. TracFone doesn't operate its own wireless network--instead, as an MVNO, the company essentially piggybacks on the networks of Verizon , AT&T Mobility (NYSE:T [2]) and T-Mobile USA, reselling their services under TracFone's brands, which include Straight Talk, Net10 and others. Thus, TracFone's net customer additions are also counted by its host carriers under their "wholesale" column.

Nonetheless, TracFone's stellar growth is notable. The company has grown its U.S. subscriber base from 14.4 million in December of 2009 to 16.7 million in September 2010 to 17.7 million at the end of the fourth quarter of last year.

As for TracFone's subscriber metrics, the company's minutes of use skyrocketed 219 percent year over year, from 94 in the fourth quarter of 2009 to 300 in the fourth quarter of 2010. TracFone attributed the growth to its Straight Talk unlimited service. TracFone's average revenue per user grew from $10 to $14 during the same period while its churn remained relatively unchanged at around 4 percent.

Read the full story here.

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CTIA-The Wireless Association's statement on usage and cost for mobile phone calls

WASHINGTON, DC CTIA-The Wireless Association® issued the following statement today in response to the OECD Communications Outlook report on usage and cost for mobile phone calls:

The headline from the recently released OECD Communications Outlook report reads that Finland, the Netherlands, and Sweden have the lowest prices for mobile phone calls among OECD countries, while the highest prices were found in Canada, Spain, and the United States. But since U.S. consumers enjoy the lowest per minute rates of all of the OECD countries, what today’s OECD report really shows is that some international comparisons just don’t make sense – especially when built on flawed assumptions.

The real story is buried on page 275 of the OECD report which states:

“It is important to note again that the OECD calling pattern in the basket can be significantly different than common calling profiles in a specific country. For example, the high-usage OECD basket includes 1,680 outgoing voice calls per year while users in the United States average 9,600 minutes of voice calls (combined incoming and outgoing) per year. In this case the basket provides the cost of buying exactly the calls and messages in the OECD basket rather than what may be considered a ‘typical’ bundle in the market.”

Read the full article here.